BMW 7 Series: BMW Services

These services are offered to customers under the generic term "BMW Assist".

From the customer's point of view, "BMW Assist" is a convenient service guaranteeing more safety, more mobility and comprehensive information.

In an emergency or a breakdown, "BMW Assist" helps save crucial time in might well be a life-or-death situation, and it also helps the driver in day-to-day situations, such as searching for a parking space in congested urban areas.

"BMW Assist" is split into two services:

• Safety Plan (Standard)
• Convenience Plan (Optional)

Safety Plan

• Automatic Collision Notification:
  Is an emergency calling Service which, in the event of an accident, forwards the relevant GPS data to a rescue-services command post to ensure optimum deployment of rescue and recovery facilities. If airbags deploy this is fully automatic.
• Emergency Request (SOS):
  Pushing the SOS button in an emergency will transmit the vehicle location and information. A response specialist will contact the driver to aid in the situation.
• Enhanced Roadside Assistance:
  Is used when stranded on the road, to request a tow truck, fuel or a flat tire replacement.
• Stolen Vehicle Recovery: This service makes it simple to track a stolen vehicle via GPS. The GPS data are forwarded to the police.
• Remote Door Unlock:
  New service enabling the customer to have the doors of the car opened by remote control in the event of the identification transmitter being locked inside.
• TeleService:
  With TeleService the vehicle's operating status and upcoming service needs are transmitted to the BMW center automatically or manually with the push of the "Service Request" menu option in the iDrive display.
• Customer Relations:
  This service can be used to request day-to-day information about the locality. Pressing the SOS button or the Customer Relations menu option will contact the Customer Relations staff.
• My Info:
  This enables the customer search Google Maps from a home PC and to send business listings, street addresses and phone numbers as well as messages to the vehicle. This information appears on the "My Info" menu and can be exported to the Navigation system as a new destination.

Convenience Plan (Optional)

• Critical Calling:
  This service allows up to four operator assisted calls per year just by pressing the SOS button. This is useful when the customer is with out a working mobile phone and need the assistance of a relative or colleague.
• Concierge:
  This service accessed through the "Concierge" option in the iDrive. It can be used to request day-today information about the locality, for example locations of restaurants, hotels (including reservation service), addresses, etc.
• Directions:
  To receive the shortest route or directions to the nearest gas station, ATM or a point of interest. Select "Concierge" from the iDrive menu or press the SOS button to speak to a response specialist
• Traffic Information:
  To receive up to date traffic reports along a traveled route, select "Concierge" from the iDrive menu or press the SOS button to speak to a response specialist.
• Weather Information:
  Select "Concierge" from the iDrive menu or press the SOS button to speak to a response specialist to receive the latest weather forecast, locally or at your destination.
• BMW Search:
  Available only with the Navigation option, BMW Search allows online access to the Google Maps database from the iDrive. The desired business information (address and phone number) can then be sent to the navigation system or to the phone system.

Smartphone Integration

The "Smartphone Integration" optional extra enables the customer to play back audio files saved on a mobile phone. The option adds a USB port to the telephone base plate snap in cradle. The mobile phone can be connected to the car with a compatible snap-in cradle adapter, with all telephone functions remaining fully available.

Simultaneous use of the mobile phone in the snap-in adapter and the USB port in the center console is possible.

However, the audio files on the mobile phone cannot be accessed while a device is connected to the USB port.

Fig. 28: Identifying USB Audio Interface, Base Plate With Snap In Adapter And Mobile Phone

INDEX REFERENCE CHART

1. Base plate with snap-in adapter and mobile phone
2. USB audio interface

The audio files can be selected in the 'CD/Multimedia' menu, where they are in the "External devices" submenu.

Smartphone Integration is offered only in combination with "USB audio interface" option and is currently only available with the iPhone.

NOTE: For detailed information about these systems, see the F01/F02 "AUDIO SYSTEMS" training material.

READ NEXT: